When it comes to building our team, we look for people with an innate passion for service, an enthusiasm for strengthening the industry and bringing fresh ideas to the table that can help us grow as a company. These are some of the people that redefine our evolving company culture and embody the Marbella Club philosophy.
Name: José Carlos Triana
Title and department: Concierge
Time working at the Marbella Club: 13 years
How did you end up at the Marbella Club and why did you want to work here?
I arrived at the Marbella Club because I wanted to continue to grow professionally as a concierge, following in the steps of the great masters who formed part of the team when I started.
I remember them with great affection and I will be forever grateful for everything they taught me.
What do you like most about your job and why?
Without a doubt my interaction with our clients, I love it. It’s a great satisfaction being able to contribute to the kind of memories our guests take away from the hotel and make them feel happy during their holidays in Spain. Working arm in arm with my colleagues is another of my great satisfactions.
What’s one of the most interesting things to have happened to you while you were working?
I remember one time we had to completely deassemble the inside of a minibus: the seats, the carpet, the tables from one day to another because the guest wanted it exactly as it was when it came out of the dealer.
Another time, a guest was being a bit indecisive as to what time to visit the Alhambra, in the morning, in the afternoon or in the evening, so we had to source and buy more than 200 individual tickets to completely cover all of the entry times possible.
Finally, there was one time we had to fleet a private jet that had to be ready to fly within less than two hours.
As you can see, we don’t get bored!
What’s the thing that you most like to point out about the hotel?
Without a doubt the way we treat our guests, as well as our ability to surprise our guests every time they come back to stay with us.
Throughout the time you’ve been here, what would you say has been your all-time favourite moment?
I have to say that I don’t have a favourite moment. For me, when the guest leaves with a smile on her face, giving you a firm handshake and a heartfelt thank you, this is the best thing that could possibly happen.
If you could spend a day working in a different area of the hotel, which would it be and why?
That’s tough! All of the departments are very interesting, though I think it would have to be somewhere as exciting and fun as where I am now.
El Patio sits centrestage.
What is your favourite place in the hotel? And in Marbella?
In the hotel, it would have to be El Patio. I especially love it in the spring, with the relaxing sound of the fountain the background and the perfume coming from the flowers and that sense of peace that it emits.
In Marbella, the Old Town. I love to walk through its streets and really take in the most authentic side of the city.